When will my order ship?
Most of the time if an order is placed before noon on a week day, the order will ship out the same day. However, during busy periods it can take up to 2 business days to dispatch so if you have a trip coming up please contact us and let us know your situation so we can prioritize getting it to you before you leave.
Notes for New Zealand shipping:
Orders within NZ are shipped from our Wanaka warehouse. This means that South Island orders are "usually" delivered the following day and North Island are 2-3 days. We don't offer overnight postage as we have trialled this in the past and it often doesn't arrive overnight regardless. However, we do have retailers carrying stock in the North Island so if you're in a hurry, contact us and we'll see if we can track stock down for you closer to your location.
Orders ship only Monday through Friday; we do not ship on Saturday, Sunday, or public holidays.
Tracking Your Order
Check your email. You will receive emails regarding the status of your order at the address you entered during checkout. Tracking information is typically emailed within 24 hours after your order ships.
- Due to demand for certain products we cannot guarantee every product's availability for immediate shipment. GRAYL ships orders in full, but upon special request GRAYL can sometimes fulfill partial shipments.
- We are unable to ship to multiple addresses at this time.
- Shipping charges are non-refundable. In the event of a return or if a package isn't deliverable by a carrier - only the cost of the merchandise is eligible for a refund.
Have A Question or Need to Chat?
If you have an urgent issue and want to chat with us directly, please email firstname.lastname@example.org